At American Airlines, you’ll be part of a dedicated team focused on enhancing the journey of every traveler. Your role as an Airport Customer Experience Lead will involve direct engagement with both staff and customers, ensuring that operations run smoothly while providing exceptional service.
Requirements
- High School diploma or GED; proficiency in airport operations preferred.
- Minimum of 2 years in a leadership role, ideally in a customer service environment.
- Experience in adhering to federally mandated regulations and safety protocols.
- Proficient in Microsoft Office Suite; ability to analyze performance data.
- Must obtain FAA clearance and maintain a valid driver's license if applicable.
Benefits
- Travel opportunities for you and family across a vast global network.
- Comprehensive health benefits available from day one, including virtual care options.
- Flexible wellness programs designed to support your physical and mental well-being.
- 401(k) plan with employer matching after one year.
- Discounts on travel-related services and an Employee Assistance Program.
You’ll Be a Great Fit If...
- You thrive in environments that require both discipline and adaptability.
- Active listening and empathetic communication are second nature to you.
- You find satisfaction in coaching others and cultivating a positive team culture.
- Problem-solving is your forte, and you are comfortable making decisions under pressure.
- You appreciate the value of collaboration across diverse teams and departments.
