NCD is an insurance provider committed to enhancing the lives of our members. We prioritize clarity and support across all interactions, ensuring every member feels valued and informed.
Requirements
- 2+ years in customer service, emphasizing digital communication channels like email, chat, and text.
- Experience with operational roles in insurance or healthcare is advantageous.
- Proficient in using CRM and ticketing systems; familiarity with documentation practices.
- Strong written communication skills, with the ability to simplify complex information.
- Attention to detail, especially in managing sensitive information in line with HIPAA standards.
Benefits
- Comprehensive company-sponsored health, dental, life, and disability insurance.
- 401(k) plan with employer matching contributions.
- Professional development opportunities tailored to enhance your skills.
- A collaborative atmosphere where your contributions are genuinely valued.
You’ll Be a Great Fit If...
You thrive in environments where written communication is key, finding satisfaction in resolving member inquiries with clarity. If you enjoy dissecting problems and identifying improvements, your proactive mindset will align with our goals. Your organizational skills will support an efficient workflow, even when juggling multiple tasks. A team-oriented approach is essential; we value input that enriches our processes and enhances member experiences. If you see challenges as opportunities for growth, you might just be the right match for us.
