We’re seeking a highly organized Project Manager who can focus on bridging the gap between technical teams and client satisfaction. A PM with excellent customer success experience and knowledge. One of our premier clients, a fast-growing software company (SaaS) in the retail and manufacturing sectors, is expanding the customer success team. This job is an opportunity for candidates who want to own end-to-end delivery, work cross-functionally with engineering and sales, and build deep, lasting relationships with enterprise clients.

Job title: Technical Project Manager (Customer Success/SaaS)

Compensation: $80,000 - $90,000 base + 5-10% bonus

Location: Hybrid - New York City (3x per week)

Responsibilities

Own the Blueprint: Gather and analyze deep business requirements to build seamless project timelines and account plans.
Unite Cross-Functional Teams: Rally resources across Engineering, Product, and Sales Operations to ensure top-tier, on-time project delivery.
Manage Logistics: Collect critical master data, asset details, and technical specifications, guiding clients through platform configuration and QA testing.
Keep Momentum: Run efficient meetings, document clear action items, and keep projects strictly within scope and budget.

Customer Success

Be the Internal Advocate: Serve as the strategic voice of the customer within the organization.
Monitor & Report: Track rollout performance, build out data deliverables, and keep internal stakeholders (Sales & CS) aligned.
Support & Enable: Create documentation, tutorials, and workflows to help clients maximize platform value, while troubleshooting any hurdles swiftly.

Experience

Experienced: You bring 2-4 years of project management experience, ideally within a software or hardware environment.
A Master Communicator: You possess top-tier verbal and written skills, with the ability to convey complex technical ideas succinctly over email or phone.
Detail-Obsessed & Agile: You thrive under tight deadlines, can seamlessly pivot between multiple high-priority projects, and love a fast-paced environment.
Proactive Learner: You don’t just execute tasks—you want to master the product, understand the business process, and actively streamline workflows.

Pluses

A background in technical roles, supply chain, or traceability software.
Familiarity with HTML or graphic tools (like Photoshop).
Experience utilizing HubSpot CRM and the MS Office Suite.

For more information and to apply, contact Henry Boulos hboulos@talener.com

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