Position Summary

The General Manager is responsible for driving studio performance through membership sales, team leadership, operational excellence, and delivering an exceptional member experience. This role oversees all day-to-day studio operations while building a high-performing, accountable, and service-focused team culture. The General Manager is expected to lead by example, own studio results, and ensure alignment with company standards, goals, and expectations.

Key ResponsibilitiesSales & Revenue Growth

Drive membership sales and achieve monthly revenue and performance goals
Manage lead generation, follow-up, intro conversion, and retention efforts
Monitor key performance indicators including intros, show rates, close rates, EFT, retail, and NMU
Ensure all team members are executing sales processes consistently and effectively
Promote studio events, challenges, retail initiatives, and community partnerships

Team Leadership & Development

Recruit, hire, train, coach, and develop Sales Associates and supporting staff
Create schedules that align with business needs and labor budgets
Hold team members accountable to performance expectations and operational standards
Conduct regular check-ins, coaching conversations, and performance reviews
Foster a positive, motivating, and team-oriented studio culture

Operations Management

Oversee all daily studio operations to ensure efficiency and consistency
Ensure studio cleanliness, organization, and overall presentation meet brand standards
Maintain accurate reporting, payroll approvals, inventory management, and scheduling
Manage staffing coverage and proactively address operational gaps
Ensure compliance with company policies, procedures, and safety standards

Member Experience

Deliver a high-level customer service experience to all members and prospects
Resolve member concerns professionally and efficiently
Build strong relationships with members to increase retention and community engagement
Ensure the front desk and member journey reflect the Club Pilates brand experience

Leadership Expectations

Take ownership of studio performance whether physically present or not
Lead with accountability, urgency, and professionalism
Communicate clearly and consistently with team members and leadership
Support district and company initiatives while maintaining alignment across studios
Adapt quickly in a fast-paced, evolving environment

Qualifications

Minimum 2 years of management or leadership experience preferred
Sales management and customer service experience strongly preferred
Fitness, wellness, retail, or hospitality industry experience is a plus
Strong communication, organization, and leadership skills
Ability to multitask and prioritize in a fast-paced environment
Comfortable managing performance metrics and achieving sales goals
Proficient with computer systems, scheduling software, and CRM tools

Physical Requirements

Ability to stand and move throughout the studio for extended periods
Ability to lift up to 25 pounds occasionally
Ability to work flexible hours including weekends, holidays, and evenings as needed

Compensation & Benefits

Competitive base salary plus bonus opportunities
Discounted Club Pilates membership
Growth and development opportunities within the company
Health and wellness benefits based on eligibility

About Club Pilates

Club Pilates is the nation’s largest Pilates franchise, offering high-quality, accessible group reformer Pilates classes for all fitness levels. Our mission is to help people improve their lives through mindful movement, community, and consistency.

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