At HSO, our focus is on delivering exceptional client experiences while navigating the complexities of technology transformations. As a Customer Experience Manager, you will play a pivotal role in shaping how our clients interact with our services, ensuring they receive value at every touchpoint.

Requirements

A minimum of 10 years in client-facing roles, particularly in technology or business transformation.
Experience with Microsoft products like Dynamics 365 and Azure.
Proven track record managing multiple, high-stakes client engagements.
Strong financial management skills, including forecasting and margin analysis.
Ability to engage with executive-level clients effectively, building and maintaining trusted relationships.
Familiarity with structured project methodologies and change management frameworks.
Comfort with both strategic oversight and hands-on project delivery.

Benefits

Competitive salary with performance-based bonuses.
Comprehensive health benefits including medical, dental, and vision coverage.
Generous paid time off policy to promote work-life balance.
Flexible spending accounts and a 401(k) plan with company match.
A collaborative work environment with a team that values your contributions.
Opportunities for professional development and continuous learning.

You’ll Be a Great Fit If...

You approach problems as opportunities for growth, unafraid to navigate complexities.
Your communication style fosters openness and clarity, allowing you to connect with stakeholders on all levels.
You thrive in an environment where influencing and building consensus is part of your daily routine.
Your mindset is one of accountability, ensuring that both client and internal expectations are met without compromise.
You take the initiative to seek out and create growth opportunities, understanding their impact on the client relationship.
You value ongoing learning and adapt quickly to new technologies and industry trends.

HSO

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