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General Manager & Chief Operating Officer

The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

Description

Overview

A strategic on-site operating partner to Ownership, integrating club operations, HOA engagement, real estate sales support, and community experience.

The General Manager & Chief Operating Officer leads one of Arizona's premier private residential club communities, serving as the senior operating partner to Ownership and Troon leadership. The role is responsible for aligning and driving performance across club operations, real estate sales and marketing support, HOA engagement, and development execution.

This position oversees the full member experience and operational platform, including golf operations, food and beverage, agronomy, membership and marketing alignment, finance and administration, lifestyle programming, facilities, amenities, and community-facing services. The GM/COO ensures alignment across departments and stakeholder groups to deliver a consistent, elevated member and community experience while supporting long-term value creation.

Experience Required

10+ years of senior leadership experience in private club, resort, hospitality, residential, or mixed-use community management.
Proven success as a General Manager, Chief Operating Officer, or senior executive leader.
Strong financial acumen, operational discipline, and ability to manage NOI, budgets, forecasts, and capital priorities.
Demonstrated ability to lead teams, build culture, and create accountability across departments.
Experience partnering with ownership, boards, committees, HOA stakeholders, or complex governance structures.
Highly visible, relationship-driven leadership style with strong communication skills.
Experience in private residential club communities, resort/residential environments, or developer-integrated communities preferred.
Demonstrated ability to partner with real estate sales and marketing teams to support buyer experience, positioning, and conversion preferred.
Experience leading through growth, sellout, closeout, transition, or stabilization phases preferred.
Familiarity with Troon systems and platform support is preferred but not required.
Bachelor's degree in hospitality, business, or related field preferred.

Essential Responsibilities

Align club operations, real estate, HOA engagement, and development priorities into a unified operating approach.
Serve as the primary on-site leader and ambassador for the community experience.
Act as a strategic thought partner to Ownership and Troon leadership.
Establish clear communication, accountability, and alignment across stakeholders.
Champion a consistently best-in-class member experience across all touchpoints.
Lead with daily visibility and presence with members, associates, and community partners.
Maintain excellence across golf, agronomy, food and beverage, facilities, activities, fitness, and programming.
Respond proactively to feedback and continuously improve service delivery.
Partner with the real estate sales and marketing team to optimize the discovery visit and buyer experience.
Ensure the club experience actively supports buyer conversion, community positioning, retention, and referrals.
Engage constructively with HOA leadership and community stakeholders to support alignment, communication, and shared priorities.
Develop and execute annual operating and capital budgets.
Drive performance toward NOI targets, cost discipline, and long-term financial health.
Oversee approved capital projects to ensure timely, disciplined, and high-quality execution.
Build and lead a high-performing leadership team.
Recruit, develop, and retain top talent across all departments.
Serve as a trusted operating partner to Ownership, translating strategic vision into operational execution.
Partner with Troon resources to leverage best practices, platform support, and performance tools.

Benefits

Medical, dental, and vision coverage.
401(k) with employer match (19 years of age and older).
Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

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General Manager & Chief Operating Officer