Store Manager

Reports to: Area Manager

FLSA Status: Exempt

Department: Retail Operations

Location: Michigan

Pay Range: $52,000 - 65,000

Position Summary:

The Store Manager is responsible for leading the daily operations of a high-volume Mint Cannabis retail dispensary. This role oversees all store functions, including team leadership, sales performance, compliance, inventory control, and customer experience. The Store Manager will build and mentor a strong team while ensuring a consistent, compliant, and customer-focused experience.

The ideal candidate is a hands-on, results-driven leader with proven experience in retail management and a passion for operational excellence in the cannabis industry.

Responsibilities:

Leadership & People Management

Lead, train, and coach a team of 25–50 employees including assistant managers and front-line staff
Create a positive, inclusive, and performance-driven culture aligned with Mint Cannabis values
Conduct team meetings, performance reviews, and ongoing coaching to ensure accountability and development

Retail Operations

Oversee day-to-day dispensary operations, including opening/closing, shift coverage, cash handling, and compliance
Ensure exceptional customer service and resolve escalated guest issues professionally
Monitor store appearance, cleanliness, and functionality to ensure a consistent customer experience

Compliance & Security

Ensure full compliance with all state and local cannabis regulations, company policies, and SOPs
Manage Facility Agent Cards, ID verification, and documentation procedures
Enforce safety and security protocols including alarm systems, cash handling, and loss prevention

Inventory & Financial Oversight

Work with inventory and procurement teams to maintain accurate stock levels and timely product rotation
Oversee daily financials, including cash reconciliation, banking deposits, and reporting
Support sales forecasting and budgeting while managing labor and operational expenses

Collaboration & Business Growth

Collaborate with marketing to execute promotions and in-store campaigns
Partner with leadership and support teams on cross-functional initiatives and regional planning
Engage in local community outreach and brand-building opportunities

Supervisory Responsibilities:

Directly supervises all store staff, including assistant managers, leads, and front-line team members
Responsible for hiring, training, scheduling, coaching, and performance management
Ensures adherence to company policies, compliance standards, and operational procedures
Fosters a team-oriented environment that supports employee growth and accountability

Qualifications:

3+ years of retail management experience, preferably in a high-volume, regulated environment
1+ year of cannabis industry experience strongly preferred
Demonstrated success in team leadership, operational execution, and customer service excellence
Strong working knowledge of compliance, inventory management, and cash handling procedures
Excellent communication, organizational, and decision-making skills
Proficiency with POS systems and retail management software
Must be at least 21 years of age
Must possess or be eligible to obtain and maintain a Facility Agent Card per state regulations
Must be able to pass a background check and fingerprint clearance

Education and Certifications:

High school diploma or equivalent required
Bachelor’s degree in Business, Retail Management, or related field preferred

Physical Requirements:

Ability to stand and walk for extended periods
Ability to lift 25–50 pounds and perform physical inventory tasks
Must be able to bend, reach, stoop, and move in a retail environment
May be required to work indoors and outdoors in varied conditions
Must be able to work a flexible schedule including nights, weekends, and holidays

Work Environment:

High-volume retail dispensary environment
Fast-paced, customer-facing setting with compliance and security protocols
Occasional exposure to cannabis odor and product handling

Travel Requirements:

Minimal travel; occasional travel for training or multi-store collaboration may be required

Equal Opportunity Employer Statement: Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Fresh Jobs. Delivered to Your Inbox.

Jobs in New Buffalo

General Manager - Cannabis