We are a growing
commercial cleaning, janitorial, and facility services company seeking an experienced
General Manager to lead branch operations in Knoxville, Tennessee. This role oversees
P&L management, operations management, workforce leadership, customer retention, and business development in a fast-paced, labor-driven environment.
Key Responsibilities
- Lead branch operations, multi-site operations, and field service teams
- Manage full P&L (profit & loss), budgeting, forecasting, and EBITDA performance
- Oversee labor cost control, staffing, scheduling, overtime management, and productivity metrics
- Drive customer retention, account management, and client satisfaction
- Manage commercial cleaning, janitorial services, building services, and facility maintenance operations
- Execute business development strategies, B2B sales growth, and contract expansion
- Lead team development, employee engagement, performance management, and coaching
- Ensure compliance with OSHA, safety regulations, quality control, and company policies
- Track and improve KPIs: revenue growth, gross margin, labor percentage, service delivery, and retention
Qualifications
- 5+ years of experience in General Management, Branch Management, Operations Management, or Multi-Site Leadership
- Background in commercial cleaning, janitorial services, facility management, building maintenance, or service industry operations
- Proven success with budgeting, cost control, workforce management, and EBITDA growth
- Strong leadership skills: team leadership, conflict resolution, coaching, and strategic planning
- Experience with B2B account management, contract services, and recurring revenue models
- Ability to analyze operational reports, labor modeling, staffing metrics, and production rates
Preferred Experience
- Leadership in service-based industries (cleaning, maintenance, security, staffing, logistics, facilities)
- Experience managing hourly employees, high-volume hiring, and turnover environments
- Experience with CRM systems, workforce management software, or scheduling platforms (Paycor, Paylocity, ADP, UKG, etc.)
Work Environment
- Office-based with frequent travel to client sites throughout the Knoxville area
- Local travel required
- Occasional after-hours or on-call support
- We offer highly competitive compensation, including a strong bonus structure tailored for executive-level performance
High-Impact Keywords (ATS + Indeed Search Optimization)General Manager
- Branch Manager
- Operations Manager
- Area Manager
- Service Manager
- Commercial Cleaning
- Janitorial Services
- Facility Services
- Facility Management
- Building Services
- P&L Management
- Profit and Loss
- EBITDA
- Budgeting
- Forecasting
- Labor Cost Control
- Workforce Management
- Staffing
- Scheduling
- Productivity
- KPI
- Performance Metrics
- Customer Retention
- Account Management
- Client Relations
- B2B Sales
- Business Development
- Contract Services
- Multi-Site Operations
- Field Operations
- Team Leadership
- Employee Engagement
- Coaching
- Training
- Safety Compliance
- OSHA
- Quality Control
- Revenue Growth
- Gross Margin
- Service Industry
- Maintenance
- Logistics
- Staffing Industry
Job Posted by ApplicantPro