Jobs search

General Manager - Cannabis

Mint Cannabis • Full-time • Willowbrook, IL, US • 2w ago

General Manager

Reports to: Area Manager

FLSA Status: Exempt

Department: Retail Operations

Location: Willowbrook, IL

Pay Range: $55,000 - $65,000 DOE

Position Summary:

The Store Manager is responsible for leading the daily operations of a high-volume Mint Cannabis retail dispensary. This role oversees all store functions, including team leadership, sales performance, compliance, inventory control, and customer experience. The Store Manager will build and mentor a strong team while ensuring a consistent, compliant, and customer-focused experience.

The ideal candidate is a hands-on, results-driven leader with proven experience in retail management and a passion for operational excellence in the cannabis industry.

Responsibilities:

Leadership & People Management

Lead, train, and coach a team of 25–50 employees, including assistant managers and front-line staff
Create a positive, inclusive, and performance-driven culture aligned with Mint Cannabis values
Conduct team meetings, performance reviews, and ongoing coaching to ensure accountability and development

Retail Operations

Oversee day-to-day dispensary operations, including opening/closing, shift coverage, cash handling, and compliance
Ensure exceptional customer service and resolve escalated guest issues professionally
Monitor store appearance, cleanliness, and functionality to ensure a consistent customer experience

Compliance & Security

Ensure full compliance with all state and local cannabis regulations, company policies, and SOPs
Manage Facility Agent Cards, ID verification, and documentation procedures
Enforce safety and security protocols including alarm systems, cash handling, and loss prevention

Inventory & Financial Oversight

Work with inventory and procurement teams to maintain accurate stock levels and timely product rotation
Oversee daily financials, including cash reconciliation, banking deposits, and reporting
Support sales forecasting and budgeting while managing labor and operational expenses

Collaboration & Business Growth

Collaborate with marketing to execute promotions and in-store campaigns
Partner with leadership and support teams on cross-functional initiatives and regional planning
Engage in local community outreach and brand-building opportunities

Supervisory Responsibilities:

Directly supervises all store staff, including assistant managers, leads, and front-line team members
Responsible for hiring, training, scheduling, coaching, and performance management
Ensures adherence to company policies, compliance standards, and operational procedures
Fosters a team-oriented environment that supports employee growth and accountability

Qualifications:

3+ years of retail management experience, preferably in a high-volume, regulated environment
1+ year of cannabis industry experience strongly preferred
Demonstrated success in team leadership, operational execution, and customer service excellence
Strong working knowledge of compliance, inventory management, and cash handling procedures
Excellent communication, organizational, and decision-making skills
Proficiency with POS systems and retail management software
Must be at least 21 years of age
Must possess or be eligible to obtain and maintain a Facility Agent Card per state regulations
Must be able to pass a background check and fingerprint clearance

Education and Certifications:

High school diploma or equivalent required
Bachelor’s degree in Business, Retail Management, or related field preferred

Physical Requirements:

Ability to stand and walk for extended periods
Ability to lift 25–50 pounds and perform physical inventory tasks
Must be able to bend, reach, stoop, and move in a retail environment
May be required to work indoors and outdoors in varied conditions
Must be able to work a flexible schedule, including nights, weekends, and holidays

Work Environment:

High-volume retail dispensary environment
Fast-paced, customer-facing setting with compliance and security protocols
Occasional exposure to cannabis odor and product handling

Travel Requirements:

Minimal travel; occasional travel for training or multi-store collaboration may be required

Equal Opportunity Employer Statement: Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Fresh Jobs. Straight To Your Inbox

Apply To Similar Roles

VP, Lead Customer Activation Initiatives Manager

Synchrony • Full-time • Chicago, IL, US • 12h ago

Role Summary/Purpose Reporting to the VP, Strategic Card Solutions, the VP, Lead Customer Activation Initiatives Manager leads and develops a team responsible for the end-to-end delivery of business-critical customer act...

12h ago

Apply

VP, Lead Customer Activation Initiatives Manager

Synchrony • Full-time • Chicago, IL, US • 12h ago

12h ago

Apply

Operations Project Manager, Healthcare Operations & Client Implementation SNT Biotech – Plainfield, IL (In-Person)

SNT Biotech • Full-time • Plainfield, IL, US • 12h ago

Operations Project Manager Healthcare Operations & Client Implementation SNT Biotech is a fast-growing healthcare company focused on helping health plans and healthcare organizations close gaps in care through innova...

12h ago

Apply

Manager of Onboarding

Steer • Full-time • Remote (Chicago, IL, US) • 1d ago

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Throu...

1d ago

Apply

Manager of Customer Onboarding

Steer • Full-time • Remote (Chicago, IL, US) • 1d ago

1d ago

Apply

Package Operations Manager

Please Assist Me • Full-time • Chicago, IL, US • $60k - $65k / year • 1d ago

Position Type: Full-Time Location: Washington, DC Company: Please Assist Me Compensation 65k Yearly Looking for an exciting and engaging leadership opportunity with a fast-growing company? Want the chance to build teams,...

1d ago

Apply

Manager, Customer Success Management (AMER)

Keeper Security, Inc. • Full-time • Remote (Chicago, IL, US) • 1d ago

Description Keeper Security is hiring an experienced and execution-oriented Manager of Customer Success Management to lead a team of high producing CSMs within our B2B, AMER sales division. This is a 100% remote position...

1d ago

Apply

Senior Operations Manager (Hybrid)

Enova International • Full-time • Chicago, IL, US • 2d ago

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. About the Role: The Senior Operations Manager...

2d ago

Apply

Customer Success Manager

Uber • Full-time • Chicago, IL, US • 5d ago

About The Role As a Customer Success Manager, you'll serve as a trusted partner to our merchant base, helping them scale and optimize their operations while growing their presence on Uber Direct. Collaborating closely wi...

5d ago

Apply

Manager, Business Strategy & Analytics

Chicago Bulls • Full-time • Chicago, IL, US • 1w ago

Description: Manager, Business Strategy & Analytics Position Overview The Chicago Bulls Business Strategy and Analytics Department is a team of strategic critical thinkers who champion a continuous improvement mindse...

1w ago

Apply